Communication with School

Communication to Parents

Communication from Queensbury School to parents will normally be sent via ClassDojo, our secure communication platform. ClassDojo will be our main method of communication for:

School letters and announcements
Information about school trips and events
Messages from teachers and class updates
Sharing information about learning and activities taking place in school

We encourage all parents and carers to regularly check ClassDojo to stay informed and up to date with school communications.

If you need support setting up ClassDojo, please contact the school office and request to speak to Miss Ballinger, Mrs Swain or Ms Murphy.

Access ClassDojo

Website:
https://www.classdojo.com/

Download the app

Apple devices (iOS):
https://apps.apple.com/gb/app/classdojo/id479402515

Android devices:
https://play.google.com/store/apps/details?id=com.classdojo.android

Communication with school

First point of contact is with the school office on 0121 373 5731 or enquiry@queensbury.eiat.org.uk . Our friendly office staff will advise and signpost accordingly.

If you wish to speak to a teacher / key worker, they will normally have to call back at the end of the school day or within their planning time, as not to disturb the learning of others. Due to their duties and responsibilities they may not be available at that point in time.

NB: We will aim to contact you within 48hrs of receiving your query.

If you have a safeguarding concern please click here to visit of Safeguarding Page and report any concerns to our lead Designated Safeguarding Lead – Mr N Khan 0121 373 5731.

At The Queensbury School, we undertake to provide a friendly and safe environment in which pupils will be helped to achieve their limitless potential, both academically and socially.

We recognise that sometimes things can go wrong and parents, carers and members of the public may need to raise concerns or share information:

Concern:

“A concern may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought”

To ensure all queries are dealt with efficiently please contact your child’s class teacher in the first instance. The chart above explains the escalation process. If you wish to speak to a member of the Senior Leadership Team, please contact the school office on 0121 373 5731 to book an appointment.

Complaints – “A complaint may be defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action”

Most complaints/issues can be resolved informally and quickly by discussion with the member of staff concerned, Senior Leadership Team member or the Head teacher.

Parent/carers should make an appointment to discuss their concerns with the member of staff who knows about the issue or incident.

If the complaint relates to a pupil, ideally the member of staff concerned should be directly involved with the pupil, in the first instance the class teacher or alternatively the Senior Leader for the Key Stage.

If the complaint is about a member of staff, this needs to be reported to the Head teacher.

Policy: Complaints Policy

Form: Complaint Form

After the informal process, formal complaints need to be placed in writing to the school.

Complete and submit the complaints form (Annex A) within the complaints policy to:

FAO – Headteacher